Privacy Policy

1. Introduction

Alpha Terminal ("Company," "we," "us," or "our") operates the Alpha Terminal website and mobile application (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email, password)
• Payment information (processed securely through Stripe)
• Profile information (expertise, interests, preferences)
• Communications you send us (support requests, feedback)

2.2 Information Automatically Collected

• Device information (OS, browser type, IP address)
• Usage information (pages visited, time spent, click behavior)
• Location information (if permitted)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send transaction-related communications
• Send promotional emails and marketing communications (with your consent)
• Respond to your inquiries and provide customer support
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: Third parties who provide services on our behalf (hosting, payment processing, analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger, acquisition, or sale of assets
• With Your Consent: When you explicitly consent to share information

We do NOT sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. You can request deletion of your account and associated data at any time by contacting us at privacy@alphaterminal.io.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: The right to access your personal information
• Correction: The right to correct inaccurate information
• Deletion: The right to request deletion of your data
• Portability: The right to receive your data in a portable format
• Opt-out: The right to opt-out of marketing communications

To exercise these rights, please contact us at privacy@alphaterminal.io

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of the Service.

9. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such information and terminate the child's account.

11. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information is collected, used, shared, or sold, and the right to delete and opt-out of the sale or sharing of personal information.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@alphaterminal.io
Address: Alpha Terminal, Inc.